Shipping Information

How long will it take for me to receive my order?

Upon verification of your payment, we will take 1-2 working days to pack and arrange for dispatch of your order via our delivery service partners.

The time taken for your order to reach you will depend on the mode of delivery you have chosen. Do note that delivery times might be delayed during peak seasons (e.g. New Year, Christmas). Do expect deliveries to be delayed due to COVID-19 as all couriers are facing a lack of manpower and increased delivery volumes. Self collection is currently unavailable until further notice due to COVID-19. Please refer to the delivery times below:

  • Self-collection at our warehouse: 1 working day - CURRENTLY UNAVAILABLE
  • Standard courier: Within 7 working days after pick up.

How do I track my order?

An email will be sent to you when your order has been shipped with the tracking number. Please click the weblink to track your shipment.

Do you ship internationally?

To all our international friends, we appreciate your support for Live Voltage. We offer international shipping to customers outside of Singapore. However, shipping rates will vary according to the destination and total weight of the package. During check out, you will be given options as to which delivery service you would like to opt for. Due to the current COVID-19 situation, international deliveries to many locations have been delayed. The overseas shipment will take up to 30 days. 

It has been more than the stipulated delivery time and I have yet to receive my order. What should I do?

Please do not hesitate to contact our customer care team via email@ or through the Contact Us page, and we will gladly assist you in tracking your order. Please note that as we outsource our deliveries to third party service providers, we cannot guarantee that your parcels will be delivered as per your request. Due to the current COVID-19 situation, orders will take up to 1 to 2 weeks after the courier has picked up your order from our warehouse to reach you. We seek your understanding and patience. Please only contact us if it has been more than 7 working days since your local order has been dispatched. 

Can I self-collect my order?

The self service is suspended due to COVID 19. We will inform all our customers as soon as the situation improved.

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